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CHAOS TERMS AND CONDITIONS

1. General Overview

By booking a session at Chaos Rage Room in Secunda, you agree to the following terms and conditions. Please read them carefully before making a booking. Participation in the Rage Room activities is voluntary, and all participants must acknowledge and accept any inherent risks involved.

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2. Age Requirements

  • Participants must be 18 years or older to book and participate independently.

  • Participants below the age of 18 years of age must be accompanied by a parent or legal guardian throughout the session.

 

3. Payment Terms

  • Full payment is required upfront at the time of booking due to the nature of the service.

  • Payments can be made via our website or on-site before your session begins.

  • Cancellations or rescheduling must be done at least 24 hours in advance to avoid forfeiture of the booking amount.

 

4. Cancellations and Refunds

  • Cancellations made 24 hours in advance will be eligible for rescheduling or a refund.

  • No-shows or cancellations made less than 24 hours before the scheduled session will result in no refund.

 

5. Safety Procedures

  • All participants must follow the safety guidelines provided during the safety briefing.

  • Protective gear (including gloves, goggles, and overalls) must be worn at all times during the session.

  • Participants may choose to wear their own long-sleeve shirts and pants for comfort, but this is at their own discretion.

  • Always wear closed-toe shoes.

  • Any failure to comply with safety instructions may result in the termination of the session without refund.

 

6. Liability Waiver

  • Chaos Rage Room is not responsible for any injuries, loss, or damage sustained during the session. By participating, you acknowledge that Rage Room activities involve inherent risks and accept full responsibility for your participation.

  • A liability waiver must be signed by each participant (or their legal guardian) before the session begins.

 

7. Property Damage

  • The Rage Room is designed for destruction of approved objects only. Any damage caused to the Rage Room facilities, outside of the designated objects, will result in the participant being held liable for repair costs.

 

8. Prohibited Items

  • Participants are not allowed to bring outside objects for destruction unless otherwise specified as part of a DIY package.

  • Alcohol, drugs, and other intoxicants are strictly prohibited before and during the session. Anyone under the influence will be asked to leave without a refund.

 

9. Session Time and Rules

  • Each session is limited to the time slot booked. Overrunning a session will incur additional fees if possible or may not be allowed due to the next session starting.

  • Participants should arrive 10 minutes before the scheduled session for check-in and safety briefings. Late arrivals may result in a shortened session time without a refund.

 

10. Group Bookings and Events

  • Group bookings are available, but all participants must meet the same safety and liability requirements.

  • Team-building and corporate events can be customized. For larger events, please contact us directly for quotes and scheduling.

 

11. Personal Belongings

  • Chaos Rage Room is not liable for loss, theft, or damage of personal belongings brought to the premises. We recommend leaving valuables at home or in your vehicle.

 

12. Code of Conduct

  • All participants are expected to behave in a manner that is respectful to other participants and staff.

  • Any abusive behavior or failure to follow staff instructions will result in immediate termination of the session, and no refund will be provided.

 

13. Health and Medical Conditions

  • It is your responsibility to ensure that you are physically fit to participate in the Rage Room activities.

  • Participants with medical conditions, injuries, or who are pregnant are advised not to participate, or should first seek approval from their healthcare provider.

 

14. Amendments

  • Chaos Rage Room reserves the right to amend these terms and conditions without prior notice. The most recent version will always be available on our website and will apply to all bookings.

 

For any questions regarding the terms and conditions, please contact us at chaos.rageroom@gmail.com

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Disclaimer: Not a Substitute for Therapy

Please note that while Chaos Rage Room offers a fun and cathartic way to release stress and frustration, it is not a replacement for professional mental health care or therapy. If you are dealing with serious emotional or mental health issues, we encourage you to seek advice from a licensed therapist or counselor. Our sessions are designed for recreational stress relief and should not be seen as a therapeutic treatment for chronic stress, anxiety, or emotional disorders.

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For professional support, please consult a mental health professional.

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Privacy Policy for Chaos Rage Room

At Chaos Rage Room, we take the privacy and security of your personal information seriously. This Privacy Policy explains how we collect, use, and protect your data in compliance with South Africa’s Protection of Personal Information Act (POPIA) and applicable privacy laws. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of personal information when you visit our website or use our services:

  • Personal Identification Information: Name, email address, phone number, and emergency contact details.

  • Booking Information: Session dates, preferences, and payment information.

  • Health and Safety Information: Health declarations, such as existing medical conditions or physical limitations, provided voluntarily to ensure safety.

  • Usage Data: Your activity on our website (IP addresses, browsing behavior) may be collected for analytics purposes.

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2. How We Use Your Information

Your personal information is used to provide and improve our services. We use this data for the following purposes:

  • To process bookings: Contacting you to confirm bookings, providing service updates, and fulfilling any requests related to your session.

  • For safety and health precautions: Ensuring your health and safety during rage room sessions by noting any health conditions or emergency contacts.

  • To improve customer experience: Tailoring our services based on your preferences and feedback.

  • Marketing purposes: With your explicit consent, we may send promotional emails or special offers about our services.

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in limited circumstances, such as:

  • Service providers: Trusted third parties (e.g., payment processors) who assist us in running our business. These providers are required to handle your data confidentially.

  • Legal requirements: If required by law or to protect the rights, property, or safety of Chaos Rage Room or others.

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4. Data Security

We are committed to protecting your personal data. We use secure technology, including encryption and regular monitoring, to safeguard your information from unauthorized access, alteration, disclosure, or destruction.

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5. Your Rights Under POPIA

Under the POPIA Act, you have the right to:

  • Access your personal data and request a copy.

  • Correct any inaccurate information.

  • Request deletion of your data if it is no longer needed for its original purpose.

  • Object to the processing of your data for direct marketing purposes.

 

You can exercise these rights by contacting us at chaos.rageroom@gmail.com. We aim to respond to all requests within 30 days.

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6. Data Retention

We retain your personal information only for as long as necessary to provide services or comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

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7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, monitor website performance, and analyze site traffic. You can control or disable cookies through your browser settings, but this may affect the functionality of the website.

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8. Changes to Our Privacy Policy

Chaos Rage Room may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes via email or a notice on our website.

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9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at: Email: chaos.rageroom@gmail.com
Phone: +27 083 655 4151
Address: Lake Umuzi South Bank, Kingfisher st, Secunda, 2302, South Africa

GIFT CARDS

Chaos Rage Room Gift Card Terms and Conditions
  1. Validity Period:

    • The gift card is valid for 2 months from the date of purchase.

    • The expiry date is clearly noted on the card. No extensions will be granted once the gift card expires.

  2. Redemption:

    • Gift cards can only be redeemed for services offered at Chaos Rage Room, including rage sessions, axe throwing, and any add-ons available at the time of booking.

    • The gift card cannot be exchanged for cash or used to purchase additional gift cards.

  3. Booking Requirements:

    • All bookings using the gift card must be made in advance via our website or in-person, subject to availability.

    • Mention your gift card code at the time of booking to secure your session.

  4. Gift Card Values:

    • Gift cards are available in the following denominations: R150, R200, R250, R400, R750, R1,050, and R1,400.

    • If the value of the gift card does not cover the full cost of the session or service, the balance must be paid at the time of booking.

    • If the service amount is less than the gift card value, the remaining balance will remain valid until the card's expiry date.

  5. Non-Transferability:

    • Gift cards are non-transferable and can only be used by the person whose name is registered with the card, unless otherwise stated at the time of purchase.

  6. Lost or Stolen Cards:

    • Chaos Rage Room is not responsible for lost, stolen, or damaged gift cards. Treat your card like cash.

  7. Refunds and Cancellations:

    • Gift cards are non-refundable.

    • If a session is canceled by Chaos Rage Room due to unforeseen circumstances, the value will be credited back to the card for future use within the validity period.

  8. Service-Specific Terms:

    • Participants must adhere to the general Rage Room policies, including signing the waiver and attending the mandatory safety briefing.

    • The gift card covers the cost of sessions and includes all necessary gear, but additional items like paintballs, bottles, or appliances may be charged separately.

  9. Legal Compliance:

    • All terms comply with the Consumer Protection Act of South Africa and local laws.

    • Chaos Rage Room reserves the right to amend the terms and conditions at any time, in line with South African legal requirements.

  10. Contact Information:

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Chaos Rage Room 

 

ADDRESS

Lake Umuzi South Bank

Kingfisher St, Secunda, 2302, South Africa

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WHATSAPP

+27 (0) 72 339 8357

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EMAIL

chaos.rageroom@gmail.com

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Ages 18 years or older

Ages 12-17 years old must be accompanied by an Adult​

For professional support, please consult a mental health professional.

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